1. First, learn to play by the rules, then invent your own
Recently, the opinion has been popular: to be successful, you do not need to study, follow any rules, delve into the laws by which business is done. This opinion is incorrect! Before creating your own rules, you need to study those that already exist and learn to play by them.
Some people who have achieved phenomenal success do not really have a certificate of higher education. But there are only a few such people and they are the exception rather than the rule.
If there is no document on education, this does not mean that the person has not studied. Any development needs a foundation.
2. Read, comprehend. Train your main muscle
The brain is the same muscle. For her to work well, she must be trained. Reading is a great workout.
If the brain is not trained or destructive stimuli are used (poor-quality literature, some programs on television), then it begins to degrade. It is important not only to read, but also to comprehend, delve into what has been read.
3. Refuse wrong strategies - this is a manifestation of strength
Some believe that abandoning the chosen strategy is a manifestation of weakness. But this is not so. People who cling to their once-chosen strategy with all their might, even realizing that nothing good will come of it, are a pitiful sight.
It is important to find the courage in yourself to abandon the wrong strategy and direct your strength and energy in the right direction. This is a choice of strong people, not those who work "for the public" and build themselves into a victim.
4. What is obvious to you is not obvious to others
This truth is true not only in the communication of the leader with his subordinates, but also in other areas of life, for example, in communication with clients. Each person has his own baggage of knowledge, his own personal experience.
What seems obvious to one, the other may not know. However, he is not always ready to show this, asking explanatory questions. Therefore, for effective work, it is worth spending time and making sure that understanding is achieved even on those issues that seem elementary to you.
5. Look for the strong, the weak will stick themselves
The weak are a kind of "vampire complainers." They do not need to be searched, they are on their own and strive to “infect” everyone with their mood. You need to look for the strong. But to communicate with the strong, you need to interest them. They should want to communicate with you. The strong ones need to be aligned and take an example from them.
6. Everyone can be forgiven for a mistake (under certain circumstances)
Anyone can make a mistake. Everyone can be forgiven if he is ready to make an effort to correct the mistake, restore his reputation and not repeat this mistake in the future.
Forgiveness is necessary for those who have realized their guilt.
7. Do not do work for subordinates
An experienced unit manager sees the mistakes of his subordinates, understands what they are doing wrong. He is often tempted to do the work for them.
This is mistake. Employees must do their work themselves, otherwise they stop making efforts and develop their skills. And if the leader gets sick or goes on vacation, then the work will completely rise.
8. Do not enter into negotiations with terrorists
Terrorists are people who use threats to achieve their goals. As a rule, these are employees who do work quite important for the company. At some point, they understand that without them the organization cannot function, and begin to use it.
Once you give in to these people, it will never end. In addition, such employees are unreliable, because they can fail at the most crucial moment.Negotiating with such people is not worth it, you need to get rid of them right away.
9. Clients - our everything
This is a fairly well-known truth - the foundation of any business. For the sake of the client, you should change your schedule, your plans, sacrifice time and effort. Even a simple courier is a representative of the client and is therefore worthy of respect.
10. And even in the tavern you are a manager!
The manager should organize for his employees not only work, but also leisure. Even in a tavern, they look at him as a manager, so he must control himself.
Its task is to collect money from employees to pay for the event and send each employee home after the corporate party. In general, a manager is a manager always and everywhere when his employees are nearby.
11. Do not work with mentally disabled people
To achieve success, a person must believe in himself and strive for something. If he consciously does not want to change anything in his life, you will not help him, just spend your time and energy.
Trying to make a person grow against his will is impossible. Do not work with mentally disabled people.
12. Spell things by their proper names.
You need to talk about problems directly - not by hinting delicately, but by calling a spade a spade. A person may be offended, but such straightforwardness makes it clear what is good and what is bad.
13. Do what you preach
To require compliance with certain rules from others, you must follow them yourself. The manager is a public person, so if he does not observe what he preaches, they will definitely notice it.
The order begins with the head. If he does not arrive on time for work, then his subordinates will most likely not do it.
14. The flock copies the leader
“Indirect education” is much stronger and more serious than direct control. The rules and values that are important to the manager become close to his subordinates - they begin to resemble their leader.
If the manager wants to see himself from the side, he just needs to look at others. His mood and attitude to work directly affects the productivity and mood of the team. Therefore, you must always work with a smile and enthusiasm.
15. Good must be rewarded, and evil punished. Is always
This principle should always work. There should be no exceptions, no forgiveness, no individual approach to any special units or employees. Only in such a situation the rules are clear, otherwise the employees understand that this is not necessary, because there are exceptions.
16. Teach - heal - wet
Three stages in the relationship between manager and employee.
- Learn - Explain to the person what tasks they face and what rules should be played. If the employee still does not cope with his tasks, proceed to the next step.
- Treat - figure out why the task is not completed, and try to resolve the situation. If the task is not completed the first time, it can be considered a coincidence, if the second time is a coincidence, and the third time is a deliberate act. After that, proceed to the third stage.
- To water - apply sanctions: reprimand, strip bonuses, and possibly even fire an employee.
17. You need to develop strengths, not weaknesses
Each person has strengths and weaknesses. Some people are struggling to develop their weaknesses. In the opinion of the author, this is the wrong approach - you need to develop your strengths.
But what about weaknesses? You need to try "not to get into a situation where you can expose your shortcomings." But if you can pull yourself in any area, you need to use it.
18. Strong only respect power
There are people with whom you need to speak only in the language of power. Strength is not fists, but communication style. Some people cannot be reached by logic and arguments, they only understand the language of power.
19. Only like-minded people strengthen the team
There is an opinion that in a good team there should be people with different points of view, since diversity makes a team strong.
The author does not agree with this. When working with people who have a different opinion, you have to spend a lot of energy on convincing them. But you can do great things with like-minded people, directing all the energy to the benefit of the project.
20. Do not discuss decisions with subordinates
At the meeting, the boss invited employees to discuss a matter on which he had already made a decision. When employees found a different solution, the boss disagreed with them.
As a result, employees had to agree with the boss, if only this meeting had finally ended. To avoid such situations, you should not discuss a decision that has already been made. An unmotivated refusal in this case will adversely affect your reputation.
21. Recognition of the specificity of death is like
Often in companies there is a unit that is considered “specific” or “elite”, and they do not have such strict requirements. As a result, employees of such a unit relax and do not strive for high results.
22. Praise people
Praise is motivation and a coordinate system for employees to help them understand what is considered right and what is not. Praise employees for the right actions, even if the result is not achieved, and they will not be afraid to act.
23. Do not count on human gratitude
The author advises to adhere to the principle of "do good and throw it into the water", because very often people are ungrateful. One must be prepared for this and help, first of all, relatives who will be truly grateful and understand in case of refusal.
You should not expect gratitude from strangers. Having done good, step aside. Anyone who wants to thank will do it without reminders.
24. Protect the interests of your leader
This is not easy and is not characteristic of our mentality. But if the subordinates begin to argue and disobey, the leader has to spend time and effort on persuading and arguing, which is ineffective.
Even if you do not agree with the leader, try to understand him. He definitely has reasons and arguments for the decisions he makes. Try to listen to him, understand and support.
25. Only common work creates a team
A common cause can rally a team much better than team building. A common goal unites the team, there is a willingness to help each other.
26. The manager must be extreme
To be extreme means to take responsibility, make decisions and be responsible for them. That is what the manager should be prepared for.
Continuing to forward tasks to someone else is inefficient. The manager should be able to resolve issues himself. If the manager is only engaged in forwarding questions, then he is an extra link in the system. The ability to be extreme, to work as if there is nobody behind you, distinguishes a good manager from a bad one.
27. Time is more important than ideality
Often, before starting a project, people check something for a long time, study, analyze. Because of this, the launch is delayed for a long time.
Even if not all points are taken into account, it is much more important to be the first to declare yourself. In business, as a rule, the winner is not the one who thought through and calculated everything, but the one who took the risk and did the first.
28. People will do when it is easier to do than not to do.
It is possible to call people to some actions many times, to persuade them. But it’s more efficient to create conditions in which it will be easier to take the desired action than NOT to do it.
To perform official duties, people should have not only the necessary resources, but also a “whip” that ensures the performance of work.
29. Growing people is your main goal.
Bad managers are so afraid of losing their place that they are ready to work with weak employees. Good leaders develop, grow their subordinates, because people are the main capital.
The value of the leader is measured by the number of employees "grown" by him.Perhaps some of them will take his place over time, but a good manager does not hold on to his position. Due to the fact that there is a replacement, he himself can grow.
30. Any of your ideas can be questioned.
Even an idea that seems perfect to you may be called into question by your peers. One must be prepared for such a turn in order to confirm his position with arguments.
Expect sharp questions and doubts. They will always resist your ideas, because everyone is afraid of changes.
31. See analytics during a crisis
Analytics is a look into the past. If a company or division finds itself in a critical situation, it is not up to the past. Do not look back, but take a step forward.
32. There is no justice
There are people who see injustice everywhere. However, the justice they are talking about is a manipulation. In fact, they care about personal interests.
There is no social justice in a commercial organization, because the one who works more gets more profitable, makes more significant decisions. And fighters for justice are “red” from 1917.
33. First we fight with the consequences, then with the causes
Many struggle with causes, not consequences: they study the causes, develop special programs to combat them. In fact, you must first deal with what has already happened. And then already understand the reason and prevent a recurrence.
34. Everyone is responsible for himself
Fazil Iskander wrote: “True responsibility is only personal. Man blushes alone. ” Everyone is responsible for himself! He builds his own life, sets goals for himself and chooses what they will be.
Responsibility is not a "burden", not a "willingness to assume other people's obligations." Responsibility = action!
The task of the manager is to create conditions for the work of subordinates, the task of subordinates is to complete the task of the manager. Moreover, the manager is not responsible for subordinates.
35. Coaching in business is evil
The author believes that coaching is evil. Coaching protects the interests of its client (employee), and not the interests of the business.
Most employees are always dissatisfied with something. The coach focuses on problems and discontent. And to solve the problem, the employee is often invited to change the scope of activities, and the company loses a valuable specialist.
36. Be consistent: you will begin to push
Any rules, regulations and prescriptions, even those that were discussed with employees, will be constantly checked for strength. Employees will try to get around them, find weaknesses, try not to fulfill them.
It is important to be consistent and not to violate the rules. Strictly adhere to the chosen strategy, or they will break you, and everything will remain the same as before.
37. Do not believe people dreams, trust people goals
People of a dream are those who have a dream. They do not take any action for its implementation, but only lament that they do not succeed, and rarely associate their activities with dreams.
People of the goal know for sure that current activities are gradually moving them closer to the goal. People of the goal always know what they want and what they will do for this. They do not need to be controlled and motivated.
38. Any ambiguity is interpreted for the worse for you
Any vacuum is filled with negativity. If employees do not receive enough information, they begin to assume the worst: “others are paid more”, “everything is bad”, “we will all be fired soon” ...
Keep employees up to date to avoid ambiguity. You can arrange boxes for anonymous letters around the office so that anyone can ask a question directly to the head of the company.
39. Any of your words can be a task
An employee can even perceive a request or call thrown in passing as a task and make a lot of effort to complete it. If no one noticed his work, this could be a real demotivation.In order not to get into an uncomfortable situation, remember that any of your words can be an incitement to action.
40. A single conceptual framework improves manageability
The more people have in common, the better they understand each other. "A single conceptual apparatus" increases the manageability of the team.
To create such an apparatus, create a list of films and books common to all employees. Having mastered it, people will speak the same language, use the same symbols, idioms and winged expressions.
41. Discipline - the mother of victory
The author claims that some of the methods of foreign motivation (free schedule, breaks in work, loyalty to lateness) in Russia do not work. Tardiness is “a litmus test of the attitude to the current work”. A person who cannot organize himself will also relate to any task assigned to him.
It is necessary to demand discipline not only from subordinates, but also from oneself. Discipline is the most important factor in the existence of an enterprise in a competitive market.
42. Change weak to strong
Looking at the weak employees who do not fulfill the plan, work without zeal and energy, but remain in their position and do not face any sanctions, the strong begin to think that nobody needs their “strength”. Instead of engaging in strengths, leaders spend time on the weak, finding reasons to leave them. And the weak work worse every month, which is why the company's results are getting worse. For high results, you must focus on the "strong".
43. Do more than you need.
Any diligent employee sooner or later achieves results that are maximum for his position. Then he either stops and is content with what has been achieved, or begins to do more than is expected of him.
By doing more than they expect, a person creates an advantage for himself against the background of the rest. As a rule, such people become managers.
44. Do not be afraid when you are alone. Fear when you are zero
No need to be afraid to act, engage in battle or lose. Employees want to work with a strong manager, but they cannot change it. Only he himself is able to accomplish feats, solve problems, reward good and punish evil, raise other managers ... be strong! To be loved, you need to be a hero.
45. Always remember: one day you will be fired
The thought “today they can fire me” motivates and encourages me, makes me tune in to the working mood. Our time is limited and everything needs to be done.
Today is not a rehearsal for real life, this is life. Therefore, you need to love your work, value your life and set priorities correctly.
